OPS-01 / OPERATE / MANAGED
Managed Agent Operations
A stable, controlled and continually reviewed production agent with clear service ownership and preserved business value.
Best for
Best after a production agent is accepted and the client needs accountable monitoring, incident handling, controlled change and value reporting. Primary buyers: business owner, CIO and operations leader.
Business outcome. A stable, controlled and continually reviewed production agent with clear service ownership and preserved business value.
What the engagement covers
Recommended 12-month service. Core, Production or Enterprise tier, with base fee, consumption, standard change allowance and separately priced major enhancements.
- 01
Telemetry and alert review
- 02
incidents
- 03
problem analysis
- 04
prompt and instruction changes
- 05
model and provider changes
- 06
knowledge updates
- 07
release control
- 08
cost tracking
- 09
quality review
- 10
service reporting and value review.
Deliverables and acceptance
Service targets, quality thresholds, approved changes, incident handling, cost controls, reporting and business-value measures meet the service schedule.
- Service desk and escalation path
- monitoring dashboard
- incident, problem and change records
- release notes
- quality report
- cost report
- service review
- monthly value report and improvement backlog.
Client commitments. Business and technical service owners; timely approvals; source-system support; subject experts; incident contacts; data and model provider access; participation in service reviews.
Find the right entry point for your operating outcome.
Major new functions and source-system projects are separate. 24x7 cover applies only when operationally staffed and contracted. Related services: OPS-02 to OPS-06.